Shipping & Returns
- If the items in your order which qualify for 'Free Shipping' (total product cost of $799 or more for mosaics and moldings), your order ships FREE! **
- We ship throughout United States of America.**
- Estimated Lead Time: 2-3 business days plus shipping.
** Excludes Hawaii & Alaska
- Our suppliers are going through a long process to get your order prepared: picking the material, preparing the order, packing the boxes, creating labels etc.
- We offer free of charge cancellation within 24 hours from the time the order was placed.
- If you decide to cancel the order after 24 hours since order placement, there will be a cancellation fee of 30% of the order amount.
- There are no cancellations, after the shipment has left the warehouse.
RETURNS AND EXCHANGES
- We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
- Returns and exchanges will only be accepted if terms and conditions noted below are followed:
- Items must be in "new, unaltered and unused condition". Products and packaging showing no signs of wear or damage in any way. Boxes in original shape.
- Return request must be placed within 7 calendar days of the delivery date (after 7 days no returns are allowed).
- Original sales receipt and an RMA (returns material authorization form) must accompany all returns. No returns will be accepted without an RMA.
- To obtain a RMA number contact us at firstname.lastname@example.org.
- Must not be a special order or a custom order.
- Refunds are contingent upon inspection of item(s) once we receive it.
- After 7 calendar days of returns, we will offer an exchange or store credit only.
- Items returned to us after 7 days and without contacting us prior with Return Request, will NOT be refunded.
- There is a 30 % restocking fee for returned items that are not being exchanged and are not damaged. Again, you must contact us with Return Request within 7 days, if you intend to return any item back to our store.
- We DO NOT accept any partial returns at all. Only full returns will be accepted after other conditions being approved. It should be in original packed condition.
- Please note that Shipping Cost is not refundable.
- If seller is not at fault, customer is responsible for return Shipping Costs.
- If a product is received damaged or missing, please contact us immediately.
- Customers are required to inspect all received products for damage within 3 days from the date of delivery.
- 3-5% broken pieces are are acceptable. More than 5% you must provide photos and proof of broken pieces.
- Any claim made after 3 days of delivery is not acceptable, such as: we received but did not open, installation did not start yet etc.
- No claims will be accepted after product is installed.