Privacy Policy
Privacy Policy
This Privacy Policy describes how Tile & Mosaic Depot (Pacific Trade and Design Corp) collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise communicate with us.
Overview
Tile & Mosaic Depot (operated by Pacific Trade and Design Corp) operates the website tileandmosaicdepot.com and all related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and share your personal information when you use our Services or communicate with us.
By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Our website is powered by Shopify Inc., which provides the e-commerce infrastructure enabling us to sell our products online. Shopify's role in processing your data is described in Section 6. You can review Shopify's privacy practices at shopify.com/legal/privacy and the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/consumers.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Place an order: Name, email address, billing and shipping address, phone number, and payment details (processed securely by our payment processor — we do not store full credit card numbers)
- Create an account: Username, email address, password, and profile information
- Apply for the Trade Program: Business name, profession type, resale certificate number, and business contact details
- Contact us: Any information you include in emails, contact forms, live chat conversations, or phone calls
- Subscribe to marketing: Email address and communication preferences
- Submit reviews or feedback: Your name, email, and review content
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar tracking technologies, including:
- Device information: Browser type and version, operating system, device type, screen resolution
- Usage data: Pages visited, time spent on pages, links clicked, referring URL, search terms used on our site
- Location data: Approximate geographic location based on IP address (city/state level — not precise GPS location)
- Transaction data: Products viewed, added to cart, purchased, or returned
- IP address: Used for security, fraud prevention, and regional content delivery
Information from Third Parties
We may receive information about you from third parties, including:
- Shopify, which processes payment and checkout data on our behalf
- Advertising platforms (Google, Meta/Facebook, Pinterest) that provide analytics on ad performance and audience data
- Shipping and freight carriers that provide delivery status and address verification
- Review platforms that aggregate customer feedback
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, email, IP address, account ID | You / Automatically collected |
| Contact information | Phone number, shipping & billing address | You |
| Payment information | Credit/debit card (tokenized), payment method type | You / Shopify Payments |
| Commercial data | Order history, products viewed, purchase frequency | You / Automatically collected |
| Internet activity | Browsing behavior, clicks, session duration | Automatically collected |
| Geolocation | Approximate city/state from IP | Automatically collected |
| Inferences | Predicted preferences based on browsing/purchase behavior | Derived from other data |
| Trade program data | Business name, profession, resale certificate | You |
How We Use Your Information
We use the personal information we collect for the following purposes:
Order Fulfillment & Customer Service
- Processing and fulfilling your orders
- Coordinating shipping, freight delivery, and tracking
- Processing returns, exchanges, and refunds
- Responding to your inquiries, questions, and support requests
- Sending order confirmations, shipping notifications, and delivery updates
Account & Trade Program Management
- Creating and managing your customer account
- Processing and managing Trade Program applications and memberships
- Providing trade pricing and account-specific features
Marketing & Advertising
- Sending promotional emails, newsletters, and offers to customers who have opted in
- Retargeting and remarketing through Google Ads, Meta Ads, and Pinterest Ads based on your browsing and purchase history
- Personalizing product recommendations on our website
- Measuring the performance of our advertising campaigns
Analytics & Site Improvement
- Understanding how visitors use our website using analytics tools (including Google Analytics and Shopify Analytics)
- Improving our website, content, navigation, and product catalog
- Testing new features and functionality
Legal & Security
- Complying with applicable laws and regulations, including California Proposition 65 and state privacy laws
- Responding to legal processes, court orders, or government requests
- Detecting, investigating, and preventing fraudulent transactions and website abuse
- Protecting the rights, property, and safety of our business and customers
Cookies & Tracking Technologies
We use cookies, pixels, web beacons, and similar technologies to operate and improve our website and deliver relevant advertising. Here is a breakdown of the types of technologies we use:
| Type | Purpose | Can you opt out? |
|---|---|---|
| Essential cookies | Required for basic site functionality — shopping cart, checkout session, account login, security tokens | No — required for site operation |
| Analytics cookies | Google Analytics and Shopify Analytics — measure traffic, page performance, and user behavior to help us improve the site | Yes — browser settings or opt-out form |
| Advertising pixels | Google Ads, Meta Pixel, Pinterest Tag — track conversions and enable targeted advertising on other platforms | Yes — Your Privacy Choices |
| Shopify cookies | Shopify sets various cookies to support store operations, fraud detection, Shop Pay, and Shopify Analytics | Partial — see Shopify cookie policy |
| Functional cookies | Remember your preferences, currency selection, recently viewed products, and session state | Yes — clear browser cookies |
To opt out of advertising tracking, visit our Your Privacy Choices page. You can also manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
For more information about cookies set by Shopify, visit shopify.com/legal/cookies.
Shopify & Third-Party Services
Our store is built on Shopify. Shopify processes your personal data as our service provider to operate the e-commerce platform, including payment processing, checkout, order management, and fraud detection. Shopify may also process your data as an independent data controller in connection with its own products and services (such as Shop Pay and Shopify Network Intelligence).
We have enabled Shopify Network Intelligence, which uses your data in conjunction with data from other Shopify merchants to improve ad targeting and personalization for our store. This is disclosed as required by Shopify's Additional Services Terms. Your data used for these purposes is not accessible to other merchants.
You can exercise your privacy rights with Shopify directly at privacy.shopify.com. Shopify's full Privacy Policy is available at shopify.com/legal/privacy.
Third-party links: Our website may contain links to third-party websites (such as manufacturer sites, design publications, or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
- Order records: Retained for a minimum of 7 years for tax, accounting, and legal compliance purposes
- Customer accounts: Retained as long as the account is active, plus a reasonable period thereafter
- Marketing data: Retained until you unsubscribe or request deletion
- Trade program records: Retained for the duration of the trade relationship plus 3 years
- Analytics data: Retained per the data retention settings of our analytics providers (typically 14–26 months)
- Legal claims: Data relevant to actual or potential legal claims may be retained until claims are resolved
When data is no longer needed, we delete or anonymize it. In some cases, we may anonymize your personal information so it can no longer be associated with you, in which case we may retain and use this anonymized data without restriction.
Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website
- Shopify's PCI-DSS compliant payment processing infrastructure — we never store full payment card numbers
- Access controls limiting employee access to customer data on a need-to-know basis
- Regular security monitoring and updates
Important: No security system is completely impenetrable, and no method of transmitting data over the internet is 100% secure. While we take commercially reasonable steps to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at sales@tileandmosaicdepot.com.
Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
To exercise any of these rights, visit our Your Privacy Choices page, email us at sales@tileandmosaicdepot.com, or call 855-797-8453. We will verify your identity before processing your request and respond within 45 days.
For California residents: This Privacy Policy satisfies the notice requirements of the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). For a complete description of your California privacy rights and how to exercise them, please visit our Your Privacy Choices page.
Minors
Our website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at sales@tileandmosaicdepot.com and we will take steps to delete such information from our systems promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes to this policy constitutes your acceptance of the revised terms. For significant changes, we may also notify you by email (if we have your email address) or by posting a notice on our website.
Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, contact us through any of the following channels:
- Email: sales@tileandmosaicdepot.com — Subject line: "Privacy Inquiry"
- Phone: 1-855-797-8453 — Monday through Friday, 8:30 AM–5:00 PM PST
- Privacy Request Form: tileandmosaicdepot.com/pages/your-privacy-choices
Business entity: Pacific Trade and Design Corp dba Tile & Mosaic Depot, California, United States.
For Shopify-related privacy requests: privacy.shopify.com
© 2026 Pacific Trade and Design Corp dba Tile & Mosaic Depot. All rights reserved.
This Privacy Policy was last reviewed and updated in May 2026.