Our Commitment

Tile & Mosaic Depot, operated by Pacific Trade and Design Corp, is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website and aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, physical, speech, cognitive, and neurological disabilities. Conformance with these guidelines helps make the web more user-friendly for all people.

Conformance Status

We are actively working toward WCAG 2.1 Level AA conformance. Our current accessibility efforts include:

Accessibility Features

We have implemented or are working to implement the following accessibility features on our website:

• Text alternatives: We provide text alternatives (alt text) for non-text content, including product images, to support screen reader users.
• Color contrast: We aim to maintain sufficient color contrast between text and background to support users with low vision.
• Resizable text: Text on our site can be resized using standard browser controls without loss of content or functionality.
• Keyboard accessibility: We work to ensure that all functionality is operable via keyboard for users who cannot use a mouse.
• Link descriptions: We work to ensure links are descriptive and make sense out of context for screen reader navigation.
• Form labels: Our forms include clear, associated labels to assist users with screen readers and other assistive technologies.
• Consistent navigation: Navigation elements are consistent across pages to assist users who rely on predictable site structure.
• No automatic time limits: We do not impose time limits on user sessions or form submissions that would disadvantage users who need more time.

Known Limitations

We acknowledge that some areas of our website may not yet be fully accessible. Known limitations include:

• Some older product images may lack complete or detailed alt text descriptions. We are working to update these systematically.
• Third-party content, tools, and embedded applications (such as payment processors, chat widgets, and review platforms) may not fully conform to WCAG 2.1. We encourage users who have difficulty with these to contact us for alternative assistance.
• Some interactive elements on collection and product pages may have limited screen reader support. We are actively working to improve this.
• PDF documents linked from the site may not be fully accessible. We are working to remediate or provide accessible alternatives.

We are committed to addressing these limitations and prioritize accessibility improvements in our ongoing development roadmap.

Alternative Access & Assistance

If you have difficulty accessing any content or functionality on our website, we are here to help. We offer the following alternative means of access:

• Phone support: Call us at 855-797-8453 (Monday–Friday, 8:30 AM–5:00 PM PST) for direct assistance browsing our catalog, placing orders, or answering product questions.
• Email support: Contact us at sales@tileandmosaicdepot.com for assistance with any aspect of your shopping experience.
• Live chat: Our live chat widget is available on the website during business hours for real-time assistance.

We are committed to providing an equivalent experience for all customers and will work with you to ensure you can access any content or complete any transaction through alternative means if needed.

Feedback & Complaints

We welcome feedback on the accessibility of our website. If you encounter accessibility barriers, please let us know by:

• Calling 855-797-8453
• Emailing sales@tileandmosaicdepot.com
• Using the live chat on our website

In your message, please describe the specific accessibility issue you encountered, the web page URL where the issue occurred, and the assistive technology you are using (if applicable). We aim to respond to accessibility feedback within 2 business days and to resolve identified issues as promptly as possible.

Technical Specifications

The accessibility of this website relies on the following technologies to conform with WCAG 2.1:

• HTML5
• CSS3
• JavaScript
• WAI-ARIA (Accessible Rich Internet Applications)

Our website has been tested for accessibility using the following environments and tools:

• Screen readers: VoiceOver (iOS and macOS), NVDA (Windows)
• Browsers: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge
• Mobile devices: iOS and Android
• Automated tools: WAVE Web Accessibility Evaluation Tool, Google Lighthouse