Shipping & Returns
Shipping Policy
At Tile and Mosaic Depot, we are committed to ensuring your products are delivered safely, promptly, and with the highest level of care. The information below outlines our shipping procedures, eligibility criteria, and important delivery terms.
1. Free Shipping Offer
We are pleased to offer free standard curbside shipping on eligible orders of $1,999 or more, applicable to mosaic tile and molding products only.
This offer is valid for shipments to the continental United States.
Orders that include other product types or do not meet the qualifying threshold may incur standard shipping fees.
Exclusions: Free shipping does not apply to deliveries in Hawaii, Alaska, U.S. territories, or international locations.
2. Order Processing & Fulfillment
All orders are processed within 2–3 business days (Monday through Friday, excluding holidays).
Upon order confirmation, your items are packed securely by one of our U.S.-based fulfillment partners and prepared for freight scheduling.
Once your order ships, you will receive an email with tracking information and the name of the carrier handling your delivery.
3. Estimated Transit Times
Delivery time depends on the location of the shipping warehouse and the final destination. On average:
Standard LTL Freight Deliveries: 2 to 10 business days
Sample Orders or Small Parcels: 2 to 6 business days
Please note that all timelines are estimates and may change based on carrier capacity, weather conditions, holidays, or regional logistics delays.
4. Delivery Method & Service Level
Most large or bulk tile orders are shipped via LTL (Less Than Truckload) freight service.
Important LTL Freight Terms:
Curbside Delivery Only: The carrier will unload the pallet at the curb or driveway nearest to your delivery address.
This service does not include delivery into garages, homes, or specific rooms.
Appointment Scheduling: The freight company will contact you directly to schedule a delivery window.
Delivery Acceptance: An adult (18 years or older) must be present to inspect and sign for the shipment.
Ensure your delivery site is accessible to a freight truck and free of obstructions.
5. Order Inspection & Responsibility
Upon delivery, you are responsible for inspecting the shipment before signing the carrier's delivery receipt. Please check the following:
External damage to the packaging or pallet
Missing, broken, or cracked items
Visible signs of tampering
If there is any noticeable damage or issue, note it clearly on the delivery receipt and contact us within 3 calendar days at sales@tileandmosaicdepot.com. Failure to report damage promptly may void eligibility for return or replacement.
6. Limitations & Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses.
Additional fees may apply for remote delivery areas, liftgate service, re-delivery attempts, or missed appointments.
We reserve the right to revise or update shipping terms without prior notice.
7. Contact & Support
For any shipping-related inquiries or to report an issue, please reach out to our support team:
📧 Email: sales@tileandmosaicdepot.com
📞 Phone: (855) 797‑8453 (TILE)
🕘 Hours: Mon–Fri, 8.30 AM – 5 PM (Pacific Standard Time)
Haisa Light (White Oak) Marble 1x3 Honed Mosaic Tile
HLM1X3H0154
Your Consent Matters
To save items to your wishlist and provide a personalized experience, we need your consent to store your preferences.