Shipping Policy

At Tile and Mosaic Depot, we are committed to ensuring your products are delivered safely, promptly, and with the highest level of care. The information below outlines our shipping procedures, eligibility criteria, and important delivery terms.

1. Free Shipping Offer

We are pleased to offer free standard curbside shipping on eligible orders of $1,999 or more, applicable to mosaic tile and molding products only.

• 
  This offer is valid for shipments to the continental United States.
  
• 
  Orders that include other product types or do not meet the qualifying threshold may incur standard shipping fees.
  

Exclusions: Free shipping does not apply to deliveries in Hawaii, Alaska, U.S. territories, or international locations.

2. Order Processing & Fulfillment

• 
  All orders are processed within 2–3 business days (Monday through Friday, excluding holidays).
  
• 
  Upon order confirmation, your items are packed securely by one of our U.S.-based fulfillment partners and prepared for freight scheduling.
  
• 
  Once your order ships, you will receive an email with tracking information and the name of the carrier handling your delivery.
  

3. Estimated Transit Times

Delivery time depends on the location of the shipping warehouse and the final destination. On average:

• 
  Standard LTL Freight Deliveries: 2 to 10 business days
  
• 
  Sample Orders or Small Parcels: 2 to 6 business days
  

Please note that all timelines are estimates and may change based on carrier capacity, weather conditions, holidays, or regional logistics delays.

4. Delivery Method & Service Level

Most large or bulk tile orders are shipped via LTL (Less Than Truckload) freight service.

Important LTL Freight Terms:

• 
  Curbside Delivery Only: The carrier will unload the pallet at the curb or driveway nearest to your delivery address.
  This service does not include delivery into garages, homes, or specific rooms.
  
• 
  Appointment Scheduling: The freight company will contact you directly to schedule a delivery window.
  
• 
  Delivery Acceptance: An adult (18 years or older) must be present to inspect and sign for the shipment.
  
• 
  Ensure your delivery site is accessible to a freight truck and free of obstructions.
  

5. Order Inspection & Responsibility

Upon delivery, you are responsible for inspecting the shipment before signing the carrier's delivery receipt. Please check the following:

• 
  External damage to the packaging or pallet
  
• 
  Missing, broken, or cracked items
  
• 
  Visible signs of tampering
  

If there is any noticeable damage or issue, note it clearly on the delivery receipt and contact us within 3 calendar days at sales@tileandmosaicdepot.com. Failure to report damage promptly may void eligibility for return or replacement.

6. Limitations & Restrictions

• 
  We do not ship to P.O. Boxes or APO/FPO addresses.
  
• 
  Additional fees may apply for remote delivery areas, liftgate service, re-delivery attempts, or missed appointments.
  
• 
  We reserve the right to revise or update shipping terms without prior notice.
  

7. Contact & Support

For any shipping-related inquiries or to report an issue, please reach out to our support team:

📧 Email: sales@tileandmosaicdepot.com
📞 Phone: (855) 797‑8453 (TILE)
🕘 Hours: Mon–Fri, 8.30 AM – 5 PM (Pacific Standard Time)