How Your Order Ships
In-stock orders leave our warehouse within 2–3 business days. Stone, porcelain, and mosaic ship on a pallet via scheduled LTL freight and arrive 2–10 business days after dispatch, depending on destination. You'll get tracking and the carrier's name by email the day it ships.
Freight Delivery — What to Expect
- The carrier calls you first. Every freight delivery is by appointment. Expect a call or text to set a window before the truck is dispatched.
- Curbside delivery. The driver unloads to the curb or driveway. Freight does not include carrying material indoors or into a garage — plan for a helper or a hand truck.
- Someone 18+ must sign. Inspect the pallet before signing. Note any damage, shortage, or broken shrink-wrap on the delivery receipt — this is what makes a claim valid.
- Truck access. The address must be accessible to a full-size freight truck with enough space to unload.
Free Shipping
Free curbside freight on qualifying mosaic and molding orders over $1,999 in the continental U.S. Field tile, porcelain, and other product types ship at freight rates shown at checkout. Not available to Hawaii, Alaska, U.S. territories, or international addresses.
Damage & Shortages
Report within 3 calendar days of delivery with photos of the pallet, packaging, and affected pieces to sales@tileandmosaicdepot.com. Verified claims are covered. Shortages of 1–5 pieces are refunded rather than reshipped — which is why we recommend ordering 10% overage.
30-Day Returns
Uninstalled tile in full, unopened boxes may be returned within 30 days of delivery. Return freight is paid by the customer. Partial boxes, opened boxes, installed material, and samples are final sale.
Questions Before You Order?
Call (855) 797-8453 or email sales@tileandmosaicdepot.com, Monday–Friday 8:30 AM–5 PM PT. If you're unsure about freight access at your address, ask us before checkout — we'll flag anything that could hold up delivery.
